Streamlining Call Center Operations: 7 Reasons Why Shifton is Your Ultimate Solution
In today's fast-paced, digital-first world, selecting an efficient call center software is no longer a luxury, but an absolute necessity. The software must meet all functional requirements to ensure a smooth, profitable workflow. With this in mind, here's why Shifton stands as the paramount choice for outsourcing companies in 2023.
- Comprehensive Functionalities: Shifton offers an exhaustive list of features designed to simplify tasks for operators and managers alike. With features like 'Shift Swapping,' it offloads the responsibility from managers and allows employees to interchange their shifts autonomously, needing managerial approval only.
- Efficient Team Management: Shifton's sophisticated team management tools make handling large or small teams across multiple branches a breeze. These tools include multi-level access, structured accounts, and task assignment and tracking. Furthermore, Shifton's support for multiple time zones facilitates remote management of teams.
- Scalability: As your business grows, so should your software. Shifton is designed to scale effortlessly with your business, adapting to the increasing customer base and the complexity of their needs. With Shifton, the size of your company is not a barrier; it helps structure your business keeping in view all projects, work schedules, job hierarchy, and other conditions.
- Robust Reporting and Monitoring: Shifton provides powerful reporting tools to offer deep statistical insights into your company's performance. Combined with attendance planning and tracking tools, these reports help predict future costs, signal process optimizations, and maintain a record of tasks.
- Seamless Integration: Shifton integrates smoothly with popular software (1C, Oracle, NetSuit, QuickBooks, etc.), thereby enhancing workflows, data exchange, and API access. The integration list is ever-expanding to accommodate your business needs better.
- Timely Notifications: Shifton keeps your team informed about schedules and changes through SMS, email, and push notifications. This ensures that everyone has access to crucial information right when they need it.
- Affordability: Shifton offers a flexible pricing model that allows you to only pay for the modules you need. You can try all features for two months absolutely free. After this period, the cost per employee ranges from $0.5 to $4, depending on the number of selected modules.
In conclusion, Shifton is an ultimate call center scheduling software solution that integrates all customer communication channels while offering numerous other benefits. It provides efficient shift scheduling, attendance tracking, shift swapping, and insightful analysis and reporting, making it a comprehensive package for your call center needs.
To experience the full range of Shifton's powerful features, use the promo code 'Australia' during registration and unlock free access to all modules. Don't just read about it, experience the efficiency of Shifton today!"